Top Career Options for School Leavers in the North West of England – What is it Like Working in IT Support in Manchester?

Finding your first serious full time job once you get out of school or college can be one of the most daunting but also most exciting things you will ever do – but in today’s economic situation it can also be a time of great stress.  Jobs for young people, particularly ones with good prospects and a degree of security, are like gold dust if you believe everything you see in the papers. Happily, there are still some industries that are booming, and in the North West of England, IT is one of them. One of the easiest ways to get started in IT – especially if you don’t have a degree – is in support. Here we take a look at what it is like to work init support in manchester.

A Typical Day for an IT Support Representative

An IT support in Manchester worker will typically work in an office, in a team with other people doing the same job. How big that team is will depend on the size of the company and the number of people they serve. You will normally have your own workstation with a PC and headset and a telephony system that will route calls through to you. All companies will have their own systems, so you would be trained in using the system that will control your calls. Some companies operate a “hot desk” system where you won’t have your own desk but can choose a different one around the office each day.

What Kind of Training You Would be Given

While you would be expected to have basic IT skills, for example be familiar with operating systems like Windows and with using the internet, you don’t need in depth technical expertise to work in IT support in Manchester as the job is much more customer relations based, at least in the early stages. You would not be expected to know how to program, or to have an in depth understanding of network technologies. This is because your main role is to help with simple problems, and to capture the information given to you by customers to allow the tech specialists to help with more complex ones. You will be trained in all of the equipment and processes you’ll need to use, and in the kind of exploratory questions you will need to ask your callers. You will also be trained in general customer service.

 

 

 

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