I found the usb driver Document for my computer online, and I was trying to sort out the problem. I had read through other parts of the manual a couple days ago, but my friend told me it could have something to do with the drivers. I wanted to be able to fix the problem on my own because otherwise, I might as well just buy a new laptop as cheap as I could get one vs how much the repair would cost. I was going to give it some time because I really don’t want to come off a few hundred dollars.