Once you have narrowed down the results enter a tech blog that has the best solutions for computer related problems. Search the website thoroughly and try to educate yourself about the problem and the possible reasons behind the hitch. By doing so you may resolve this issue by yourself with the solutions provided in the website. Another way to use the website to find key for the predicament is by visiting the member’s discussion forum, where you can post a thread regarding the issue so that the fellow members would aid you. If the problem is software oriented then you can try some auto repair programs that will mend the registers or delete virus if it is the cause but if the hitch is due to hardware then you should contact human technical support immediately to prevent further damages.